Exchange, Returns & Refunds
What are the terms of the Exchange Policy?
- You can apply for an exchange for your order within 2 days after an order has been delivered. We have a reverse pick up facility for most pin codes.
- Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
- If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted.
- Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
- You have to make a video while opening your package in case of claim that you received a different product than ordered.
- If we receive different product than what we had sent, there will be no refund or exchange.
- No exchanges/returns/refunds in international orders (outside India) in any conditions. Although, we will see into the problem and try to fix it, for which contact us on connect@narmees.com.
What are the terms of Return Policy?
- Customers can return their order within 2 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self-ship the product(s).
- In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at connect@narmees.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account.
- If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on connect@narmees.com.
- Gift cards/vouchers are non-refundable.
- Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
The product I want to return was bought on discount. Will I get refunded the full amount?
- No. You will only receive the exact amount paid for the product.
In case I return the products, will the COD/Shipping/Gifting charges be credited back?
- No. These are charges applicable each time an order is placed and are non-refundable.
My product has been picked up, but I have not got my refund yet.
- You will receive the refund in your bank account within 4-5 business days, after we received the returned package.
- If it has been more than 4-5 business days since the order has been picked by our courier partner and if the refund isn't reflecting in your bank account, please email us at connect@narmees.com and we will sort it out for you.